Guest Services

We know that when people go on vacation, it’s a time to relax, live like a local, and create memories with their family or friends. That’s why our mission is always to have hospitality at heart. Each PMI San Bernardino manager receives hospitality training and is held to a high standard of excellence. Hearing that a guest is happy is the best feeling of all for our management team.

Vacation rental guest services refer to the various services and amenities provided to guests staying in a vacation rental property.

Guest services include:

• Property management

  A property manager or team may be available to answer questions, address concerns, and assist with any issues that may arise during the stay.

• Housekeeping

  Many vacation rentals include housekeeping services to help keep the property clean and well-maintained during the guest's stay.

• Check-in and check-out

  Vacation rental guest services may include assistance with the check-in and check-out process, such as providing key codes or keys, providing information about the property and the surrounding area, and answering any questions that guests may have.

• On-site amenities

  Many vacation rentals offer on-site amenities such as pools, hot tubs, fitness centers, or game rooms. These amenities may be available to guests at no additional cost or for a fee.

• Concierge services

  Some vacation rentals offer concierge services to help guests plan their stay and make the most of their time in the area. This may include making reservations at local restaurants or attractions, arranging transportation, or providing recommendations for things to do.

Overall, vacation rental guest services are designed to help ensure that guests have an enjoyable stay at the property. These services can be provided by the property owner or by a professional property management company.

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